Refund & Cancellation Policy

Refund & Cancellation Policy

1. Cancellation Policy

Customers may request order cancellation within 24 hours of placing the order or before the product/service is processed or shipped. Cancellation requests can be made through:

* Email support
* Contact Us page
* Registered phone/WhatsApp support channel

Once the order has been processed or shipped, cancellation requests may not be accepted.

2. Refund Policy

Refunds will only be considered in the following cases:

* Wrong product delivered
* Damaged product received
* Product not delivered
* Valid issue approved by our support team

Refund or replacement eligibility will remain active for up to 7 days from the date of delivery.

3. Refund TAT (Turnaround Time)

Once the refund request is approved and verified by the merchant, the refund amount will be processed and credited to the customer within 5–7 business days depending on the payment provider or banking channel.

4. Replacement Policy

Eligible products may be replaced subject to stock availability. Customers must provide valid proof such as images/videos of the issue while requesting replacement.

5. No Refund / No Exchange Conditions

Refunds or exchanges will not be applicable for:

* Used or damaged products caused by customer misuse
* Requests made after the applicable policy period
* Minor variations in product appearance

6. Mode of Refund

Refunds will be credited through:

* Original payment source
* Bank transfer (if applicable)
* UPI transfer (if applicable)

7. Contact Information

For cancellation, refund, or replacement requests, customers may contact us through the Contact Us page available on our website.

*This policy is applicable to Defcon Builders Private Limited*